TV-aksjonen 2022

Meet Ghaleb, our Junior Accountant! 😎📈

Mohammed Ghaleb has worked in different departments within foodora. We met up with Ghaleb to hear about how he experienced this process.

Mohammed Ghaleb, or just Ghaleb, is from Oslo and has an education background in economics and administration specialised in accounting and revision from Oslo Met. In november 2020 he started as a Service Hero and later got the opportunity to work in CC/OPS with more responsibilities in daily operations. After working there for a while, he saw the application for the position as Junior Accountant in Finance foodora Market, and applied.

“I have worked with finance before, so it suited me and wanted to try something new. I was excited to try this position because it is something that I have a degree from.”

As a Junior accountant, Ghaleb and the team works with invoices, follow up on inquiries from suppliers, reconciliation of goods purchases, the month end closing and much more.

“In this position I have the opportunity to try new things, at the same time it has been a steep learning curve, working with a new accounting system and various ad hoc tasks. But what i like about this company is that it has a flat structure with the employers, it’s a diverse environment and if you have some good ideas, you will be heard in the company.”

After working in finance since march 2022, Ghaleb is enjoying the new job

“I like it here, foodora is a company that is diverse and social, feels like everyone is accepted. And at the same time you have opportunities to grow and evolve here, and that is unique in my opinion. “✨

Meet Sheerin, one of our Business Intelligence Analysts! 💻

Sheerin Agha Husain started in foodora’s Growth department two months ago. We met up with Sheerin to learn more about how he has experienced his first weeks in the company.

Sheerin has a masters degree in Industrial Economics and Technology Management from the University in Stavanger. In June 2021 he moved to Oslo where he started as a Data Analyst in an insurance company. He came across the position as Business Intelligence Analyst at foodora on LinkedIn. After some conversations with the BI Manager, Sheerin felt that this position offered new and exciting opportunities. Therefore, he applied for the position and had several interviews which included an analytical case. He was then offered the job and started in his new role 1st August 2022.

“I was very excited to start in foodora. I had received a lot of information about the company and the role in advance in addition to doing some research on the company website and career page, which made me look forward to joining the company.”

Sheerin has now worked 8 weeks in foodora. He was very satisfied with the onboarding process.

“The onboarding process was very good. There was a lot of practical information, and I got a deep insight into the company’s datawarehouse and the data analytics tools from the beginning. This gave me a better understanding of how the company operates, how the datawarehouse is built and the needs of the stakeholders to make better business decisions. I feel like I’ve worked in foodora a lot longer than 2 months!”

As a Business Intelligence Analyst, Sheerin and the rest of the BI-team analyze data and provide the organization with the necessary information and insight required to make important business decisions.

“Using different data analytics tools and being able to help the company make better business decisions is very interesting and exciting. At the same time, the position as a Business Intelligence Analyst in a fast-paced and dynamic environment will help me grow further, both technically and professionally. I look forward to closely working with the stakeholders and helping the business grow even further. ”

After two months in foodora, Sheerin is satisfied with the work environment and feels really welcomed into the company.

“It’s a very young and social environment here and it has surprised me in a very positive way. At foodora something social is happening almost every week, which I’m not used to from previous experiences. I’m very glad that my colleagues have been very welcoming and making me feel like I belong here. This makes it much easier to thrive at work where the days go by so fast!”

Meet Dina, our Business Development Manager within CSR! 🌍💗♻

One of our cultural beliefs in foodora is that we are collective. By that we mean that we care about each other, our partners, customers and the world around us. We want to take responsibility for the impact our business has on society and the environment, and that is also why we in 2022 decided to dedicate a Business Development Manager for Corporate Social Responsibility (CSR) in our Business Development team. Her name is Dina Skaar, and today we wanted you to get to know her and her job better. 😊

Dina has been in the position as Business Development Manager for CSR for almost four months now, but has worked in foodora for over two years. She started in foodora as a Service Hero while she was studying Innovation and Business Development. Only one year later she was offered the position as Team Lead in Customer Care and Operations, which was an opportunity she couldn’t resist! A few months later she was offered the role as Operations Manager.

“It was a very interesting position. At that time, I was really proud of what I had achieved so far in foodora”.

At the age of 23 Dina had the responsibility for around 30 employees, simultaneously as she was writing her bachelor thesis in circular economy. Later that summer, when she was done with her degree, she still wanted to pursue new goals and decided to study again, this time a part-time study within sustainability. 🌍

“I have always had a big interest in sustainability, and wanted to combine this with the knowledge from my bachelors degree. This study was very interesting, and I learned so many valuable tools related to CSR, strategies, goals, implementation etc. Already at this point I tried my best to find out if there was any chance that a position within sustainability was planned in foodora. I contacted different managers and tried to pitch this in”.

Just as Dina wished, not so much later, a position as Business Development Manager for CSR was created in the Business Development department. Most of the initiatives that foodora already had established or planned related to CSR before this, were either arranged by our mother company, Delivery Hero, or by other internal stakeholders in different departments. But now, it was time to dedicate a specific role for this. 👊

After multiple recruitment steps, including a case presentation- the position was Dina’s!

“I was beyond excited, but also a bit shocked to get the position as Business Development Manager due to my age, but I have learned that being engaged will take you far! I felt like this was the perfect position for me! I get to work with something I am really passionate about, in a fun and engaging environment! I am prepared to meet some challenges as this role is new, but so far, so good! I am also so proud to be part of a company that has focus on CSR and that puts this on the agenda. I can see that many of our employees are also!”

We wanted to know what it has been so far to work in this position, and therefore asked Dina this question.

“Currently we are working on creating a CSR strategy, where we have started by involving the top management team. We have already had workshops, and they have been given some hometasks to work on related to this. Together, we are going to create the strategy for 2023.

Simultaneously, we are already working on many projects. For instance, Share The Meal, collaboration with Red Cross, reduction of our carbon footprint, support to Ukraine, contribution to the “Matsentralen and other initiatives. You can read more about some of these initiatives on our career page.”

Finally, we wanted to know what Dina’s favorite initiative has been so far, and what she finds most exciting about working as a Project Manager in foodora.

“It is hard to pick one, as I enjoy working with all of my projects! However, one of my favorite initiatives so far has probably been working with Pride. Being able to participate in supporting such an important cause with other voluntary colleagues is rewarding for me personally, and hopefully the rest of the company finds the initiatives as engaging and educational as I do.

The best thing about being a project manager is that I get to work with a lot of different people from all departments in the company. I learn new things everyday and get a lot of insight into how every aspect of the company works, which is valuable for my projects. I love that I can be a part of decisions that affect both the company and the society.” 💗

From studies to a Team Lead position!🚀

Amalie Horntvedt started working in foodora part-time while she finished her bachelor degree from BI Norwegian Business School. At 24 years old she is one of foodoras youngest Team Leaders. Amalie is, despite her young age, considered a true foodora veteran, as she has been in the company longer than most of our employees. Today we are getting to know Amalie a little bit better! 💗

At the age of 20, Amalie moved to Oslo to start her Bachelor’s Degree in Business Law and Economy at BI. She eventually applied for a job as part-time Account Operations Agent at foodora Norway, which was the position she worked in throughout her entire degree. She still remembers her first impression of starting here:

“I remember I was a bit nervous, as this would be my first “grown- up job”. I was lucky enough to start together with 4 other employees, which made the teambuilding a bit easier. I quickly got the sense of a social and inclusive environment.”

Amalie started her career in foodora part-time, but as soon as she finished her degree at Handelshøyskolen BI, she went over to a full-time position. First as a Senior Account Operations Agent, and during this summer, Amalie took over as a Team Lead for the Account Operations Team. The team is in charge of implementing partner information, menus and pictures on our platform, sending out merchandise and equipment, and onboarding our newest partners. Amalie was highly motivated for the role, and is now managing a team of 14 employees that consists of agents, seniors and photographers. She is enjoying her latest role in foodora and is grateful for the opportunity:

“ I love that the company is not hesitant to give young people a chance in bigger roles. It’s really cool knowing that the company believes in me, and that my voice is valued and heard.”

We were curious to know how she experienced the transition from being a student and working part-time, to being a team lead and managing a team of 14 employees.

“The previous Team Lead gave me a good handover and introduction to the position, but I also had to figure out some parts on my own. The position is very social, which fits me well. I view my young age as only positive in this position, even though there are a lot of new things I have to learn since I don’t have management experience. However,I think it’s important to have managers of different ages and backgrounds, that way we ensure that we have diverse perspectives on processes and routines. In a company such as foodora we need to be quick to adapt to change, therefore I think it is valuable to also let young employees have managerial positions”.

The career development that Amalie has had in foodora shows us that she is a woman concerned with development and growth. Therefore we asked her how foodora has facilitated this: “First, I am very glad that foodora has a lot of focus on internal recruitment and promotions, which have provided me with opportunities for new challenges and positions here. Second, as a new manager I was very glad to be a part of the Leadership programme that foodora arranged with Vigdis Austrheim. This course was very interesting and provided us with a valuable manager-toolbox”.

The last topic we wanted to discuss with Amalie was culture and social enviroment. A big part of all managerial positions is to build an environment where employees feel included, safe and challenged. Amalie’s team has grown with many employees the last few years, just like the rest of foodora. Therefore, we asked Amalie what she has to say about the culture in foodora:

“I am very proud to be working in foodora, we have a very young environment where I look forward to coming to work. I get along with all of my colleagues, and I have to say that it is quite easy to get to know people here as everyone is very welcoming and helpful. I think foodora facilitates this type of culture by arranging a lot of social activities. For instance all departments have a monthly “social wallet” that they can use together with the team. In addition, we also have a monthly afterwork with all the employees. For Christmas and summer, we also have extra big parties for all employees! I am also a part of the party-committee and get to be a part of the planning of these social events, which is really fun!”. 🎉

Ta deg en bolle!

The concept “Ta deg en bolle” (as we say in Norwegian), is an initiative to show that we care and want to stand up against injustices. Today it is easier than ever to spread hate through comment sections online.

Our company is built on diversity. We are driven each and every day to meet the expectations from our employees, our customers and from our partners. This is why we are collaborating with partners such as Oslo Pride.

In January 2022 foodora Norway became an official partner with Oslo Pride. This was an accumulation of our diversity and inclusion initiatives. For years, these initiatives were internally only, taking the form of courses and awareness programmes. In 2022, it was time to add external initiatives to the way we work with diversity and inclusion. The natural next step was to partner up with Oslo Pride.

Next up we created a diversity task force, with representatives from all our departments. They spearheaded the work for diversity and inclusion in 2022. We quickly decided that our diversity actions this year and the partnership would not limit us to focus on diversity and inclusion only during Pride Month. We offer our employees events, entertainment, lectures and workshops on a monthly basis. This provides our employees a possibility to learn more about what, how and why, when it comes to diversity and inclusion.

As an official partner of Oslo Pride we were given the opportunity for our own spot in this year’s Pride Parade. After months of planning we were beyond excited for Pride Week in Oslo, as it would be the first time foodora would be represented in the parade. However, after the terrorist attacks on June 25th, where 2 people were killed and over a dozen injured, all pride related events were cancelled.

The time after the attack was difficult for a lot of us. Not only was this an attack on the bars in question, but the entire pride movement, the lgbt community, its allies and supporters.

This lit a new spark to the ongoing debate about the necessity of Pride. The debate became more and more polarized, and the level of online hate towards the lgbt community was dramatically increasing. This was something we in foodora wanted to publicly address and use our platform to show our point of view and support.

The opening of the largest foodora market in Europe!🎉

On the 17th of August we opened our largest foodora market store in Oslo. This is foodora Norway’s 11th foodora market store since opening foodora market Iladalen in February 2021.

foodora market Sofienberg will ensure that we have enough capacity to meet our customers’ needs in Oslo. Our office employees were invited to the official opening on Wednesday morning August 17th. Here we were able to celebrate, have a sneak peek at the new store and also meet some of our new colleagues.

Øyvind Lein is Head of Operations in foodora market. He’s a father of two girls and is known in the office for his dad jokes. Øyvind has a background in grocery retail and has been involved in every store opening since we launched foodora market in Norway 1,5 years ago.

We were lucky enough to get a quick word with Øyvind only minutes before the grand opening, about what this store will mean for foodora market and our customers.

“This store is extremely important to ensure future deliveries for our customers in Oslo. foodora market has been a great success in Oslo, and to make sure that we have enough capacity here, this store is very important. This store will become Delivery Hero’s largest store in Europe, which means that we can triple our orders in Oslo without any issues. The unique thing with this store is the capacity, which has been a struggle to get approved, because large capacity costs money. But as mentioned, this ensures good deliveries to our customers in Oslo for a long time to come. It is a great feeling to have this store in place.”

As one can imagine there is a huge amount of planning and preparation before opening a dark store with a huge selection of groceries. Øyvind tells us that the planning starts when the Operations team initiates dialogue with the landlord before a contract is signed. The team does an inspection of the premises so that they can start to draw the store, considering different types of layouts. This is a very detail oriented process where every socket in the room is drawn in. The equipment is bought from about 15 different suppliers, in addition to receiving assistance from painters, electricians, plumbers, alarm installers and locksmiths. A recruitment process also needs to take place a few months before opening, so that the hiring of 10-20 employees for the specific store is in order. All of this needs to be coordinated and result in an opening date that must be set 2-3 months in advance.

Considering the amount of planning, details and stakeholders involved in opening a store, we were curious to know more about the potential risks and what might delay an opening. We asked Øyvind if they’ve had any bumps in the road in the months prior to opening.

“For this store we haven’t really experienced so many challenges, but we have some bumps in the road under our belt from other openings… At foodora market Majorstuen we had to tear out the warehouse door to get the cooling equipment in. In Trondheim, we had a massive water leak in the basement, so the water stood over a meter up the wall. In Bergen, we were not able to recruit people early enough, so our project manager had to do everything on her own. In Lillestrøm there was a faulty power supply to the premises which meant that we could not start the fridge and freezer rooms. And in Tromsø we had to dismantle a door. As you understand, as a rule, something unexpected always happens at every opening, but I have an incredibly talented team that keeps a cool head and gets to the finish line- every single time!” 👏 #collective

This store will have a team of approximately 15 dedicated employees that will pick and bag the groceries as the orders are coming in, before handing them over to the foodora couriers. We got to meet the new Warehouse Manager, Martin Gustavsen, who is very excited about the opening! Martin has over 18 years experience in sales and retail, and came to foodora market from Meny Nettbutikk. It is clearly that he is looking forward to start in his new role:

“When the opportunity to help create, build and run Norway’s largest darkstore came, it was something I couldn’t say no to. Being able to run your own business in a relatively new concept in Norway seems very exciting and educational and I look forward to being part of further developing the way Norwegians do business!”

A collective adventure on fast spinning wheels!