Customer Care Opeations

Customer Service
Answering customers on email and chat to solve issues. The main tasks here are to change or cancel order details, support with general questions about foodora and in addition refund and bring complaints to other departments.
Partner Service
Support our partner by phone and emails. The main tasks here are to help with invoices, compliance and feedback/follow up, changes of menus, changes or cancel orders, and changes of opening hours.
Dispatch
Supporting our employees while delivering food. The main tasks here are to follow up riders issues, support with questions, change time and priority of delivery and changes related to delivery addresses

Corporate Service
Answering corporate customers on email, call and chat to solve issues. The main tasks here are to change or cancel order details, support with general questions about foodora, refund and bring complaints to other departments. In addition the team supports the user set up for the organization.
Quality Assurance
The Quality Assurance team assists the customer center with training, coaching and valuble insights.

Some of our CC/OPS heroes:

Henrik Skjervum, Quality Assurance Manager
" The inclusive workplace culture makes innovation our way of working. We don't take it easy, we strive to make it easy for our customers. What I like the most about my job is creating processes aiming for a highly customer and quality driven focus! " -
Emma Waal, Shift Lead
The reason I love working in foodora is because of the young and open environment. You always feel welcome at work! We do an incredible amount of fun outside of work as well, and we have a social committee that arranges different things every month so that we become even more connected at work!
Filip Henriksen, Service Hero
"I think foodora is a great job if you like to talk to people and sorround yourself with good colleagues. You will learn how to handle people and evolve to be a better member of rider service. Its an interesting job that have so much to give!"